Terms of Service

Last Updated: April 23, 2026 A. GENERAL TERMS 1. Acceptance of Terms Welcome to Viser ("Service," "Platform," or "App"), owned and operated by Viser Inc. ("Viser," "we," "us," or "our"). By creating an account, accessing, or using the App in any way, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable rules and policies (collectively, "Terms"). By using the Platform, you: (i) agree to be bound by these Terms; (ii) represent that you are at least 18 years old and able to form legally binding contracts; (iii) acknowledge that the Platform is subject to applicable export controls; and (iv) represent that you are not located in a sanctioned country nor a prohibited person. 2. Definitions "User" refers to any individual who creates a Viser account. "Seeker" refers to a User who books advisory sessions. "Advisor" refers to a User who provides expert advice through the Platform. "Session" refers to a scheduled video call between a Seeker and an Advisor. 3. About the Platform Viser is a marketplace that connects Seekers with Advisors for paid video-based advisory sessions. Viser facilitates the connection, scheduling, payment processing, and video infrastructure but does not itself provide advisory services. Advisors are independent service providers, not employees or agents of Viser. Viser does not control, endorse, or guarantee the quality, accuracy, or completeness of advice provided by Advisors. B. USER ACCOUNTS 4. Account Registration You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must promptly notify Viser of any unauthorized use. 5. Account Types Seeker Accounts allow Users to browse Advisors, book Sessions, send messages, and leave reviews. Advisor Accounts allow Users to set up a professional profile, define session types and pricing, set availability, receive bookings, conduct Sessions, and receive payments through Stripe Connect. 6. User Conduct You agree not to: (a) provide false or misleading information; (b) use the Platform for any unlawful purpose; (c) harass, threaten, or defame other Users; (d) attempt to reverse engineer or compromise the Platform; (e) use automated tools to access or scrape the Platform; (f) circumvent Viser's payment system; (g) post objectionable, infringing, or unlawful content; (h) impersonate another person or misrepresent your credentials. We do not tolerate abuse, harassment, hate speech, threats, sexual content involving minors, fraud, or attempts to impersonate others. Reports of objectionable content are reviewed and acted on within 24 hours. Accounts that repeatedly violate these rules are terminated. 6a. Reporting and Blocking The Platform provides in-app tools to report objectionable users, advisors, or messages, and to block users so they cannot contact you further. You can access these tools from any advisor profile or message thread. Reports are reviewed by Viser's trust and safety team; action is taken at Viser's sole discretion and may include content removal, account suspension, or permanent bans. 6b. Account Deletion You may delete your Viser account at any time from Settings → Delete Account on the web or mobile app. Deletion is immediate and permanently removes your profile, preferences, uploaded content, push tokens, and the ability to sign back in. Past session, payout, and payment records are retained in anonymized form for tax, fraud-prevention, and accounting purposes as permitted by applicable law. Reviews you authored remain visible with your name removed so that advisor reputations remain intact. C. SESSIONS AND PAYMENTS 7. Booking and Sessions Seekers may book Sessions with Advisors based on the Advisor's published availability, session types, and pricing. Sessions are conducted via the Platform's integrated video calling feature. 8. Pricing and Payments Advisors set their own session pricing. Seekers are charged at the time of booking. Payments are processed securely through Stripe. Advisors receive payouts through Stripe Connect. Viser retains a 15% platform fee from each transaction. 9. Cancellations and Refunds Refund Policy: • Cancelled 24+ hours before session: Full refund (100%) • Cancelled 2-24 hours before session: Partial refund (50%) • Cancelled less than 2 hours before session: No refund • Seeker no-show: No refund • Advisor no-show: Full refund (100%) • Session quality dispute: Reviewed by Viser, up to 100% refund Refunds are processed through Stripe and typically take 5-10 business days. D. ADVISOR-SPECIFIC TERMS 10. Advisor Representations By registering as an Advisor, you represent that all information in your profile is accurate and you have the expertise and credentials you claim. 11. Information, Not Professional Advice Advice provided through Viser is for general informational and educational purposes only. It does not constitute legal, medical, financial, or other professional advice. No professional-client relationship is formed through the Platform. 12. Independent Contractor Status Advisors are independent contractors, not employees, agents, or partners of Viser. E. LIMITATION OF LIABILITY 13. Disclaimer of Warranties THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. 14. Limitation of Liability IN NO EVENT SHALL VISER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. VISER'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR USD $100. F. DISPUTE RESOLUTION 15. Governing Law These Terms are governed by the laws of the State of Delaware. 16. Arbitration Any dispute shall be resolved by binding arbitration administered by the American Arbitration Association. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS. G. GENERAL PROVISIONS 17. Modifications Viser may modify these Terms at any time. Material changes will be communicated at least 30 days before taking effect. 18. Copyright and DMCA Notices Viser respects intellectual property. If you believe content on the Platform infringes your copyright, send a takedown notice to legal@getviser.co including: (a) a description of the copyrighted work; (b) the URL or location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder; (f) your physical or electronic signature. Counter-notices can be sent to the same address. 19. Contact For questions about these Terms, contact us at legal@getviser.co. To report abuse, use the in-app report tool or email support@getviser.co. For copyright questions, email legal@getviser.co.